
### 🚀 Torqbit Public Preview Is Live: Create AI-Powered Customer Education in Minutes

We’re thrilled to announce the public preview of Torqbit — the fastest way to launch an AI assistant and a product academy for your SaaS users. Whether you're a startup founder tired of repeating onboarding calls or a support lead overwhelmed by tickets, Torqbit is built for you.

### ✨ What is Torqbit?

Torqbit helps SaaS companies turn their docs, websites, and product guides into a smart AI assistant and a fully functional learning center — in just minutes.

Think of it as ChatGPT, but trained on your product, ready to educate and support your customers 24/7.

### 💡 Why Torqbit?

Your customers don’t want to wait. They want answers now — and they want to learn your product fast. Torqbit makes that possible.

Here’s what you get:

- ⚡️ Instant Setup: Just paste your docs or website URL — we’ll train the AI assistant automatically.

- 🤖 Custom AI Assistant: Branded and trained on your content — ready to help users instantly.

- 🎓 Product Academy: Create step-by-step training courses with zero coding or content friction.

- 📉 Fewer Support Tickets: Let customers self-serve through smart conversations and guided learning.

- 📊 Insights & Analytics: Know what customers are asking and where they get stuck.

### What’s in the Public Preview?

- Unlimited AI assistant creation

- Website/doc training via URL or uploads

- Embeddable widget for your site or app

- Early access to Academy builder

- Founder's support & fast feedback loop

This is your chance to shape the future of customer education. We’re building this with our early users in mind — and we’re moving fast.

### 🚀 Who Is Torqbit For?

- Founders who want to reduce churn and boost activation

- Support teams tired of answering the same questions

- Customer success managers focused on scaling onboarding

- Product teams looking to drive adoption without live calls

- If you're building a SaaS product, Torqbit is your second brain — for your users.

### 🛠 Try It Now — It’s Free to Start

No setup. No code. No credit card.

Just:

1. Paste your site or docs URL

2. Train your AI assistant

3. Share or embed it instantly

[👉 Create Your AI Assistant Now →](https://auth.torqbit.com/login)

### 🔮 What’s Coming Next?

- Multi-source training (Notion, Intercom, API docs, etc.)

- AI-generated courses from help content

- Slack & in-app integrations

- Smart triggers based on user behavior

👉 Follow our build journey on [X/(Formerly Twitter)](https://x.com/torqbit)

Let’s reinvent customer education — together.

– Team Torqbit


Announcing public preview of Torqbit


## Why another LMS

Because LMS for customers are way too limited and expensive at the same time. And this is might be one of the reason, why most SaaS startups have great docs but lack
dedicated academy to guide their customers to success.
We wanted to make open source (MIT licensed), platform that allows startups and enterprises to have their own custom academy for their
at no extra cost.

## Why Open Source

Although, the audience for such kind of product can be really small, but we are moving towards an era where there will be thousands of complex AI products in the market, that would require the companies to offer their customers, a very customized learning plan to show the level of care and support for them, so that their customers can solve their own business problems in the fastest possible way. Documentation and knowledge base are great, but having a dedicated academy for your product, puts you in a different league altogether and having an option to customize an open source solution to fit your business needs is what you would need.

## What's expected in alpha release

We have developed the core set of features for both administrator and learner.

#### For Administrators

- Curriculum Builder
- Academy landing page builder
- Analytics dashboard
- Custom Payment Gateway
- Custom Video streaming and CDN configuration

#### For Learners

- Learning Paths for guided mastery
- Interactive courses with MCQs and assignments

## What's coming up

We have tons of features planned for the Q1 '25, but we are more inclined towards the needs of the community.

#### Features planned for Q1 '25

- Support for Stripe payment gateway
- Configurable OAuth/OIDC based authentication
- Integration with CRMs

## Who's backing us?

Our passion for education.


Announcing open source LMS - alpha release


For decades, human agents have been the backbone of service teams. But with the rise of GPT-powered assistants, knowledge-trained bots, and smart helpdesks, companies are starting to ask: _Do we really need humans to answer the same 10 questions every day?_

If you’re a startup founder or CX leader, this question isn’t just hypothetical—it’s strategic.

Let’s break down whether AI support agents are truly ready to take over, what the tradeoffs are, and how you can build a hybrid model that actually works.

---

## AI Agents vs 👩‍💻 Human Agents: A Side-by-Side Comparison

| Feature                    | AI Support Agents                             | Human Support Agents                           |
| -------------------------- | --------------------------------------------- | ---------------------------------------------- |
| **Availability**           | • 24/7, no breaks or shifts needed            | • Limited to working hours and holidays        |
| **Speed**                  | • Instant responses, parallel ticket handling | • Queue-based, one ticket at a time            |
| **Cost**                   | • Low marginal cost per additional query      | • Fixed salaries + training + overhead         |
| **Consistency**            | • Answers don’t vary; perfect recall          | • Varies based on agent training and fatigue   |
| **Complex Issue Handling** | • Limited judgment and emotional intelligence | • Great with ambiguity, empathy, and nuance    |
| **Personalization**        | • Can personalize if integrated with CRM      | • Naturally empathetic and relationship-driven |
| **Scalability**            | • Scales instantly with volume                | • Requires hiring, onboarding, and management  |
| **Data & Reporting**       | • Built-in analytics and trends               | • Manual tracking or external tooling needed   |

---

## The Case for AI Support Agents

### What AI Does Really Well

- **Automates the repetitive**: Most companies deal with a set of recurring queries—pricing, account setup, password resets. AI can knock these out instantly.
- **Learns from your content**: Tools like **[Torqbit](https://torqbit.com)** let you train an AI agent using your existing help docs, videos, and onboarding flows.
- **Scales effortlessly**: Whether it’s 5 users or 5,000, AI doesn’t get overwhelmed during product launches or viral spikes.
- **Improves over time**: AI systems get smarter with usage, especially when feedback loops and retraining are built in.

### Where AI Still Falls Short

- **Nuance and emotion**: A frustrated enterprise client? A billing error? These still need a human touch.
- **Unclear or novel queries**: AI struggles when the issue isn’t documented or well-understood.
- **Trust and empathy**: Some users just want a real person, especially when stakes are high.

---

## Why Human Agents Still Matter

Even in 2025, human agents won’t vanish. Instead, their role is evolving:

- They’re becoming **“AI supervisors”**—handling escalations and teaching the bot how to improve.
- They focus on **high-impact interactions**—churn risks, key account support, or deeply technical problems.
- They create **brand value**—through personalized support and trust-building that AI can't replicate.

In other words: humans are moving from _first responders_ to _strategic relationship builders_.

---

## A 3-Step Support Strategy for the Next 2 Years

For startups and growing companies, here’s how to embrace the shift without going full robot.

### **Phase 1: Automate the Obvious**

- List the top 20–30 recurring support queries.
- Use a tool like **Torqbit** to convert docs, FAQs, and videos into an AI-powered agent.
- Launch with confidence thresholds—escalate anything uncertain to a human agent.

### **Phase 2: Build the Hybrid Engine**

- Let AI handle volume. Let humans handle value.
- Use AI to **assist** human agents: suggest answers, summarize conversations, or flag trends.
- Create a seamless handoff system between AI and human—no dead ends.

### **Phase 3: Optimize with Data**

- Use support data to identify product friction points.
- Personalize support using CRM integrations—AI should know if the user is new or high-tier.
- Continuously improve your knowledge base and retrain the AI using real cases.

---

## Final Thoughts: Will AI Replace Human Agents?

In many cases, **yes**—at least for the first 70–80% of support interactions.

But in the next 2 years, the smartest companies won’t ask _“AI or human?”_
They’ll ask: _“How can we combine both to create faster, better, more human support?”_

With tools like **Torqbit**, that future is not just possible—it’s already here.

---


Blog

Announcing public preview of Torqbit

Announcing open source LMS - alpha release

Will AI agents replace Live support in the next 2 years?